Returns & Refunds
Only products purchased from www.epionce.co.uk may be returned.
Epionce products purchased from elsewhere must be returned to the original place of purchase.
Have you changed your mind?
If you change your mind about a product you can return any unused item (in the original packaging) by notifying us within 14 days of receiving your order, for a full refund. You then have another 14 days for the return to reach us.
This doesn’t affect your right to return faulty items.
Please use the Returns Advice Note that accompanied your order.
Return postage must be paid by the sender and won’t be refunded. We strongly advise that you send the goods back using a tracked service, as we cannot refund if the parcel goes missing.
The returned item(s) will be credited to the original payment method within 7 working days of being received at the warehouse address below:
Eden Aesthetics Distribution Ltd
Unit 2 Bell Works
We cannot accept returned goods that we reasonably believe have been used, unless they are damaged or faulty.
For further information, please see our Terms & Conditions
Can I exchange a product?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund and place a new order for the item(s) you want.
My product is faulty, what can I do?
We are really sorry you’ve received a faulty item. If the item has a visible fault on receipt, or develops a fault during use please contact us at email@example.com with details of the problem so we can advise you what action to take.
MY PUMP ISN'T WORKING
Many of the Renewal Facial products use airless packaging. This means that the bottle was designed to pull the product from the bottom up, allowing for all the product to be dispensed. There is not a dip tube in airless packaging. If the bottle does not pump out product, it is usually because of a small air bubble.
The bottle will need to be re-primed in order for the pump to start dispensing product again. Very slowly push the pump down multiple times. It may take 20 or more pumps to re-prime the bottle, but it will start pumping again. Please do not try to unscrew the pump as this will allow air into the container and it may take longer to re-prime. Please see the leaflet for further guidance.
If you are still experiencing problems, please contact us so we can assist further.
Something is missing or incorrect in my parcel
We’re really sorry if you received the wrong item or a product is missing from your parcel. Please contact us at firstname.lastname@example.org as soon as possible, so we can help you further.
I think I've had a reaction to a product
Epionce is a highly effective and safe skincare line. We encourage customers new to the range to visit an Epionce expert. They are highly trained practitioners who are best placed to recommend the most suitable regime for the issues you wish to address.
Some redness and a tingling sensation can be experienced by very few people using the Lytic products for the first time. If you are encountering more extreme sensations with any of the Epionce products please discontinue use of the product and contact your Epionce provider. If you have purchased from our website, please email us.