Cancellations

Cancellations

If you change your mind about a product and would like to return it for a replacement or refund, please send the item along with the returns advice form to our warehouse within 14 days, where a refund will be made against the original payment method used. We aim to process a refund within 5 working days of receiving the unused product and you will be notified by email when we have received the item. You are obliged to exercise all reasonable care to store the unwanted goods safely and in appropriate conditions. Please note, we cannot refund the postage charge for products returned to our warehouse due to change of mind.

We cannot accept returned goods that we reasonably believe have been used unless they are damaged or faulty. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 14 days of our notification.